Professional Skills and Career Development
Business of Listening
Learn essential listening skills to improve work relationships and excel on the job. Assess your current listening skills, learn key elements of listening, identify various listening styles, and help someone listen to you.
________________________________________
Communications Skills
This workshop teaches participants how to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. It also helps participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the challenging communication tactics of difficult people.
______________________________________
Get to the Point! Effective Business Writing
Learn to get your point across quickly, clearly, concisely and powerfully. Determine your purpose and analyze your audience. Write powerful openings. Write for high skim value. Eliminate wordy and unclear language. Learn practical tips and tools that make written communications - no matter what they are - more effective.
Prerequisite: Write Right! Business Writing Basics class, or equivalent knowledge.
________________________________________
Career Planning
Assess your skills, values, and preferences and learn how to put them to work for you in your career planning process. Learn how to create your own Development Plan, update your resume, widen your network, and be a skilled interviewee. You owe it to yourself!
This course can be offerred to organizations as requested in addition to public offerrings.
________________________________________
Influencing Without Authority
Effectively exercising influence even when you may not have the formal authority to mandate action is a challenge we all face. This workshop explores the primary strategies of influence - and provides frameworks and tools to select the most appropriate strategy for the circumstances.
________________________________________
Juggling Priorities & Projects
Learn practical ways to get work done. Identify unproductive habits and replace them with productive ones. Clarify your highest priorities among all your tasks. Create long-term and immediate action plans to keep you focused. Use technology to keep you on track and on target. Involve others to support you in meeting your goals.
________________________________________
Manage with C.A.R.E.(Online)
This course is targeted to FAS supervisors and managers who are expected to play a key role in enhancing overall customer responsiveness.
________________________________________
FAS C.A.R.E. Customer Service (Online)
CARE represents the customer service vision for FAS. In this course, participants will learn the CARE standards and how to incorporate them into our day-to-day work.
________________________________________
Problem Solving & Decision Making
Learning Objectives
• Understand problem solving steps and problem-solving tools
• Distinguish root cause from symptoms to identify the best solution for the right problem
• Improve problem-solving and decision making skills through identifying your own problem-solving style
• Understand how to participate in and communicate about a collaborative problem-solving process
• Recognize the top ten rules of good decision making
________________________________________
This workshop presents project management from a “big-picture” perspective. It stresses the essential goals of project management and introduces practical tools and techniques every professional can use when in the role of project manager or team member. The course uses hands-on exercises focused on a project case study designed to bring the theories and practices to life. A series of interactive exercises, utilizing templates, provides an understanding of how the training relates to real-life project work. Students are provided with a comprehensive set of project management job aids for use back on the job.
________________________________________
Project Management - Initiating a Project
Recognize the critical importance of having a clear, shared understanding of the project at the outset by creating a comprehensive project charter:
Topics
• How to define the purpose of the project and its business value
• Define the project’s objectives, assumptions and constraints
• Understand how the project is linked to other projects and activities
• Define the high level project scope
• Define how the project success will be measured
• Identify warning signs to watch for as the project is executed
• Identify the project stakeholders and determine their priorities and their impact on the project
• Assess the complexity of the project in both business and technical dimensions
• Understand the pivotal importance of a well-prepared project charter. The charter is the decision document that authorizes the project to move into detailed planning, and designates the project manager
________________________________________
Project Management - Planning & Estimating a Project
Learn how to build a professional grade project plan and detailed estimates:
Topics:
• How to construct a “work breakdown structure”
• How to construct a “network diagram,” connecting tasks to show their logical relationships
• How to perform critical path analysis, “crashing,” and “fast-tracking” to meet project requirements
• How to manage scope
• How to create a project staffing plan
• Discuss the role of a change management plan
• Development and application of a communications management plan
• The development of realistic, “detailed,” “bottom-up” estimates of the effort, duration, and budget
• Calibrating estimates based on resource assignments
________________________________________
Project Management - Scheduling and Tracking a Project
Learn how to convert your project plan and estimates into a project schedule, as well as, track and communicate project status:
Topics:
• How to create a project schedule
• Perform what if analysis to optimize the project schedule
• Understand the role of project management software in managing the schedule
• How to conduct effective project progress reviews
• How to track the health of the project using “Vital signs”
• How to continuously monitor and update risks to the project
________________________________________
Quality Customer Service & Telephone Courtesy
Identify your internal and external customers, build fundamental customer service skills, and apply those skills on the telephone.
This course is offerred by external contract on an as requested basis.
________________________________________
UC Oracles Toastmasters Club based at UCSF (Member renewal fees)
UC Oracles is an official club of Toastmasters International sponsored by the Academic Business Officers Group and Development and Training.
________________________________________
Write Right! Baseline Business Writing Skills
Learn to construct clear complete sentences, eliminate grammar errors, use punctuation marks correctly, capitalize correctly and consistently, and proofread effectively. Improve your performance (and your confidence) as you enhance the image of your department.
________________________________________
This text is White
Library Skills for UCSF Staff
Free class on using Library resources, locating articles, and selecting the appropriate databases for specific types of information.
________________________________________
Skill Clinic for Trainers
In this two-day course, participants learn to design and develop in class a lesson of instruction. In a supportive environment, participants are videotaped as they “teach” their lesson to the class, and they receive verbal and written feedback.
________________________________________