Professional Skills and Career Development
Business of Listening
Learn essential listening skills to improve work relationships and excel on the job. Assess your current listening skills, learn key elements of listening, identify various listening styles, and help someone listen to you.
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Effective Communication Skills
This class builds skills needed to communicate successfully at work.
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Get to the Point! Effective Business Writing
Learn to get your point across quickly, clearly, concisely and powerfully. Determine your purpose and analyze your audience. Write powerful openings. Write for high skim value. Eliminate wordy and unclear language. Learn practical tips and tools that make written communications - no matter what they are - more effective.
Prerequisite: Write Right! Business Writing Basics class, or equivalent knowledge.
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Introduction to Career Planning
Assess your career development needs and learn about programs and resources at UCSF that can help you take steps to achieve your career goals.
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Juggling Priorities & Projects
Learn practical ways to get work done. Identify unproductive habits and replace them with productive ones. Clarify your highest priorities among all your tasks. Create long-term and immediate action plans to keep you focused. Use technology to keep you on track and on target. Involve others to support you in meeting your goals.
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Library Skills for UCSF Staff
Free class on using Library resources, locating articles, and selecting the appropriate databases for specific types of information.
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Manage with C.A.R.E. (e-course)
This course is targeted to FAS supervisors and managers who are expected to play a key role in enhancing overall customer responsiveness.
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On-Line FAS C.A.R.E. Customer Service
CARE represents the customer service vision for FAS. In this course, participants will learn the CARE standards and how to incorporate them into our day-to-day work.
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Problem Solving & Decision Making
Learn a basic 5-step problem solving method so you can quickly find solutions and make effective decisions about challenging issues arising at work.
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Quality Customer Service & Telephone Courtesy
Identify your internal and external customers, build fundamental customer service skills, and apply those skills on the telephone.
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Skill Clinic for Trainers
In this two-day course, participants learn to design and develop in class a lesson of instruction. In a supportive environment, participants are videotaped as they “teach” their lesson to the class, and they receive verbal and written feedback.
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UC Oracles Toastmasters Club based at UCSF (Member renewal fees)
UC Oracles is an official club of Toastmasters International sponsored by the Academic Business Officers Group and Development and Training.
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Write Right! Baseline Business Writing Skills
Learn to construct clear complete sentences, eliminate grammar errors, use punctuation marks correctly, capitalize correctly and consistently, and proofread effectively. Improve your performance (and your confidence) as you enhance the image of your department.
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