Rewards & Recognition Toolkit
Chancellors Committee on Quality Work Life issues for Staff (CCQWLS) recommended a Reward and Recognition (R&R) Road Show and Tool Kit. This tool kit provides information on the importance, benefits, attributes, types, best practices and links to UCSF R&R programs.
IMPORTANCE
- Basic desire to be appreciated;
- Individual growth/Career enhancement;
- Incentive for continued effort
- Compelling future-long term commitment and identification
BENEFITS
- Higher productivity from staff
- Accomplish institutional goals
- Positive impact on retention and recruiting
- Positive work place
SUCCESSFUL ATTRIBUTES
- Supports mission, vision, values and goals of unit/department/UCSF
- Clearly communicates recognition criteria
- Recognizes everyone who meets criteria
- Is timely
- Communicate, communicate, communicate R&R programs
- Is frequent-especially verbal and written
- Provides skill development for staff
- Recognizes the recognizers
- Involves workforce in developing and implementing recognition
- Is reviewed periodically to retain interest
EVAULATION
- Check in with staff to ensure it is rewarding them appropriately;
- Does it provide rewards that are adequate, fair, competitive and appropriate?
- Are the program's objectives being met?
- Has it helped change processes or did it support other performance initiatives?
- Are there appropriate levels of communication?
- Was there celebration?
- What would you do differently next time?
TYPES OF R&R PROGRAMS
- Monetary
- Performance Awards
- Incentive Awards
- Chancellors Awards
- Service Awards
- Spot Awards
- Retirement Awards
- Non-monetary
- Day in and day out verbal recognition of work well done
- Thank you note/email
- Staff Appreciation events
- Thanks Program at the Medical Center
OVERALL BEST R&R PRACTICES
- Strong, respectful, supportive relationship between Manager/Supervisor and employee
- Genuine expression of appreciation for specific achievements, service milestones, and day to day acknowledgement of work well done.
- Ask employees what R&R practices recognizes them best and provide them when the opportunity arises
RESOURCES
- R&R Data Sheet (Excel)
- Links