Pamela Hayes has been serving as the UCSF Benefits Manager for two and a half years and has supported UCSF Campus HR in various functions for a total of 10 years. As the Benefits Manager, she provides leadership and oversight for UCSF Benefits Office operations for the Faculty & Staff Benefits Programs, the Postdoctoral Scholar Benefit Programs, and the Residents & Clinical Fellows Benefits Programs. In addition, she facilitates HR-wide initiatives such as the HR Community Project with the goal of engaging and supporting HR generalists throughout UCSF. When she is not working, she enjoys hiking in Mt. Tamalpias and taking city walks and loves the great sights and fine dining the Bay Area has to offer.

Erin Brychel is the Health Care Facilitator Assistant for both UCSF and UCOP employees and retirees. Erin has worked for UC since 2007 and recently transferred to UCSF from UCOP as a Health Care Facilitator Assistant. She helps employees and retirees to better understand and obtain the full benefits and services available from the UC-sponsored health plans. Outside of work, Erin enjoys yoga, hiking, cardio belly dance, movie nights, and spending quality time with friends and family.

Tracy Doo has worked in the Benefits department for the past 2 years. In this position, Tracy is the first point of contact for all employees with questions about their benefits, retirement, and disability questions. Tracy just received her MS in HR Management and is the current president of our local Toastmasters club (UC Oracles). She is on HR’s events committee at Laurel Heights. If she is not busy with work activities, you can find her traveling to exotic places around the globe or working out at the gym.

Sue Forstat serves as the Health Care Facilitator for UCSF and UCOP employees and retirees. She has been the HCF for UCSF since November 2006. Prior to that, she worked for UCSF and UCSF Medical Center since 1991 in a variety of departments and clinics, providing services to faculty, staff, students, and Medical Center patients. She has worked in the health care industry for 30 years. As the HCF, Sue aims to empower employees and retirees to fully access their health benefits through providing information, education, and by intervening to assist members in resolving problems of coverage, access, and administrative processes (including billing problems).

Jerry Neal came to the UCSF Benefits and Financial Planning unit in 1986. Previously he practiced law and worked as a personal financial planner for a national investment banking firm. He provides financial planning services for UCSF faculty and campus staff. The service is designed to help employees efficiently use their financial resources, including the UC employee benefit plans, to meet their personal financial goals, such as housing affordability, retirement security, investment education, college funding, and others.

Jason has worked as a Benefits Representative for the past few years. In this position, his main functions are to provide information on the health and welfare plans, resolve eligibility issues, and provide general advice when employees experience problems with their plans. Jason has lived in San Francisco for 9 years and is originally from Philadelphia, PA. He enjoys helping others and providing complete information. In Jason's free time, he enjoys going to the movies, cooking, and aircraft spotting.

Allen provides one-on-one UCRP retirement/disability counseling, is the facilitator for the Benefits Orientation program and the Features of UCRP (retirement education) workshop, offers communication, education, training/support for Department Benefits Representatives (DBRs), and administers subject-matter expertise in health and welfare and retirement arenas.

Linda Yee provides UCRP retirement/disability counseling and acts as liaison to help resolve escalated benefit issues. She also supports the new employee benefit orientation, retirement education, and DBR workshops. Linda previously worked at UCOP in Retirement Services counseling retirees and inactive UCRP members on their benefits.

Desiree Yip has worked at UCSF for more than 18 years: six years in the Controller's Office-Payroll/Benefits unit and 12 years in the HR/Benefits units. In both positions, she educated and resolved issues for employees, department benefits representatives, and managers about UC health and welfare benefits and retirement plans. Previously, Desiree spent 10 years in the banking industry involved in corporate loans and retirement programs. Desiree also volunteers with the CLS-Arts and Events Outreach committee and Asian Pacific American Systemwide Alliance (APASA) to bring employee events to the Laurel Heights campus.